Satisfaction Guarantee

Our Commitment

At Carnivina, we handcraft every product with care using 100% grass-fed tallow and premium botanicals. We're confident our skincare will work for your sensitive skin, but we understand that every person's skin is unique.

Try Risk-Free

If you're not completely satisfied with your purchase, contact us within 30 days of delivery. We'll work with you to find a solution.

What We'll Do

Depending on your situation, we may:

• Offer guidance on product usage or application techniques
• Suggest an alternative product better suited to your needs
• Provide a replacement if quality issues are present
• Issue a full refund if we can't resolve your concern

How It Works

Contact us within 30 days of receiving your order with:

• Order number
• Product name and scent (if applicable)
• Brief description of your concern

We'll respond within 1-2 business days with next steps.

What We Need

For hygiene and safety reasons, we cannot accept returns of opened skincare products. However, your satisfaction is our priority—we'll find a resolution even if the product has been used.

You don't need to return the product to receive a refund or replacement.

Exclusions

This guarantee does not cover:

• Allergic reactions to ingredients listed on the product page
• Preference for different scents or textures (not quality issues)
• Products purchased from third-party sellers
• Orders placed more than 30 days ago